1. How long until I receive my jewelry?
    Delivery Time= Processing Time + Shipping Time.

    Processing time differs from product to product. Some popular styles can be shipped out within 72 hours (except Sundays and holidays).

    Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.

   *Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.

2. Where do you ship to, and how much does shipping cost?

• Standard Shipping Fee (15-20 business days)

     The shipping cost depends on the weight of your order

3. Where can I receive my order?

    It can be sent to an address selected by you (home, work, etc.).

    Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.

4. Can the delivery country be different from the purchase country?

    No. The delivery country must always be the same country in which the purchase was made.

5. Can I track my order?

    Sure. In the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

How to place an order?

To place your first order, you can follow the bellow instructions:
1. LOGIN.
2. Choose the product you like and select the color, size and quantity, then "add to CART".
3. After you have added all the items you want, click “Checkout”.
4. If you have a coupon, enter the code and click “Apply.
5. Add your Contact information and Shipping address.
6. Click on Continue to shipping and Select the Shipping method you prefer.
7. Click on Continue to payment choose payment method, and Select the Billing address.
8. Click on Pay now.

Where do you ship to?

We can ship as long as your checkout is applied and send confimation
For more information, please proceed to our tracking with track info and number, or you can contact our customer service

What size should I order?

We have different size charts on every product's page for your reference. All products are true to size. It is highly suggested you measure your own dimensions and compare with our size charts before ordering. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

Can I make changes to my order?

Sure thing! We're always ready to help.

For changing order infomation:

• Order not shipped: please contact us and inform us as to what information you want to change into. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
• Order shipped: Unfortunately we're unable to change any order information for you under this circumstance.

For cancelling order:

• Order not shipped: please contact us and inform us of your request. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
• Order shipped: In this case please reach us as soon as possible and we'll try to stop the ongoing shipment. Succeeded your request of cancel order will be furfilled, otherwise the shipment will continue. You can contact us and raise another request of cancel order when you receive the package.

Can I still return items if they are worn, damaged, or have the tags removed? 

We do not accept worn or damaged items that are missing the original tags.
Note：
1. You can only return items that are unworn, unwashed, undamaged, with the original tags/packaging attached, and with the hygiene sticker intact.
2. The following items are non-returnable: customized products, DIY products.
3. Items with non-returnable marks and free gifts can not be returned.
4. FINAL SALE items cannot be returned or exchanged.
Important Note:
5. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping method when you make additional returns

Where can I change my login password？

To regain access to your account, please reset the password from here:
1. Click on forgot password on login page.
2. Please enter your registered email address and access code.
3. You will receive an email on your registered email address to reset the password. This link would be valid for 1 hour.
4. Please check junk/spam folder if you don’t find the email in inbox.
5. Once the password is reset, please login again using the new password.

If you still have any questions, please feel free to contact us.

What can I do when I have problems logging in to my account？

If you forget your password, you can reset your password on the login page by clicking "Forgot password?"